Introduction
By filling out and submitting the enquiry form on our website, you agree to the following terms and conditions. Please read carefully before providing your information.
Consent to Share Information
You agree that FreeHomeEnergy may share your personal details — including but not limited to your name, address, phone number, email, and any other information provided — with relevant government bodies (such as the Department for Work and Pensions) where required for scheme eligibility checks, compliance, and service delivery.
Communication
By providing your contact details, you consent to communication from FreeHomeEnergy, which may include:
Emails: Updates regarding your enquiry, eligibility, our services, promotions, and important information related to your application.
Phone Calls: Contact from our representatives on business days (Monday–Saturday) between 9:00 AM and 5:00 PM.
Property Survey
You agree to allow our representatives to conduct a property survey. Visits will be arranged at a mutually convenient time during our business hours, though in some cases an unannounced check may be required for compliance purposes.
Data Protection
Your privacy matters to us. FreeHomeEnergy will handle your personal data in full compliance with data protection laws (including GDPR). For more details on how we collect, use, and protect your data, please review our full [Privacy Policy]
Accuracy of Information
You are responsible for ensuring that the information you provide is accurate and up to date. FreeHomeEnergy is not liable for issues arising from inaccurate or incomplete details provided by you.
Limitation of Liability
To the fullest extent permitted by law, FreeHomeEnergy will not be held liable for any direct, indirect, incidental, or consequential damages arising from your use of our services, including the submission of enquiry forms.
Project Compliance and Installation
Installations will only proceed once all compliance requirements are met. Property surveys are part of this process. FreeHomeEnergy reserves the right to cancel a project if compliance issues arise or if the property does not meet scheme standards.
Cancellation of Application
Information provided is inaccurate or incomplete.
We reserve the right to cancel your application at any time without prior notice, including (but not limited to) cases where:
Compliance requirements are not met or are deemed unsatisfactory after the survey.
You fail to provide relevant details required for your application.
Changes to Terms and Conditions
FreeHomeEnergy may update these terms at any time. Updates will take effect once published on our website. By continuing to use our services, you agree to any revised terms.